Refunds & Cancellation Policy

1. What this policy covers
This policy covers Adysor's own subscription plans for CA Users — currently Practice (₹499/month) and Growth (₹999/month), billed in Indian Rupees. Current pricing is always shown at adysor.com/pricing. Browsing, messaging, and using the compliance tracker on Adysor is free for Client Users; fees for professional services (if any) are agreed directly with your CA and are outside this policy — see Section 6.

2. How billing works
Practice and Growth are recurring monthly subscriptions charged automatically through an auto-pay/e-mandate you authorise with our payment processor, Cashfree Payments India Pvt Ltd. Where a free trial is offered, you may cancel before the first paid charge; if you authorise a payment mandate during the trial, the first charge occurs at trial end unless you cancel beforehand. In line with RBI rules for recurring payments, we send a pre-debit notification before each auto-pay charge on your registered email.

3. Cancelling your subscription
You may cancel auto-pay at any time from Settings → Billing — no phone call or written request is required. Cancellation is self-serve and takes effect immediately for future charges: access to paid features continues until the end of the current paid period, and your directory listing freezes to private once that access ends. Cancelling auto-pay does not, by itself, issue a refund for the period already paid for.

4. Refunds
Subscription fees are generally non-refundable once a billing period has started, since you retain full access to paid features for that period. We will issue a full refund where you were charged in error — for example a duplicate charge, a charge after you had already cancelled, or a charge for the wrong plan amount.

To request a refund, email hello@adysor.com within 7 days of the charge with your firm name, invoice number, and payment reference (UTR/transaction ID). We acknowledge refund requests within 2 business days. Eligible refunds are processed to the original payment method through Cashfree within 5–10 business days of approval; we do not issue cash refunds. If you disagree with our decision on a refund request, you can escalate to our Grievance Officer (Section 7) before pursuing any other remedy.

5. Failed or declined renewals
If a renewal debit fails or is declined, we may retry the charge per Cashfree's and your bank/UPI app's rules, and we will notify you by email and in-app notice. Continued failure to collect payment may result in loss of paid features once the current paid period ends; your account and data are not deleted for this reason alone.

6. Client marketplace and professional services
Browsing and messaging CAs on Adysor is free for Client Users. Fees for advisory, filing, or other professional services are agreed directly between you and your CA outside of Adysor, and any refund for those services is a matter between you and your CA — Adysor does not process, hold, or refund payments for professional services rendered by CA Users.

7. Grievance escalation
If a refund or cancellation issue is not resolved to your satisfaction, contact our Grievance Officer, Shashwat Shukla, at support@adysor.com. We aim to resolve escalations within 30 days.

8. Contact
Refund or cancellation help: hello@adysor.com · Contact Us · Pricing (INR) · Terms & Conditions.